Terms & Conditions
“We”, “us” and/or “our” means DRAGON FLAIR Ltd.
“You”, “your” or “customer” means the individual or entity named on the invoice.
2. Terms and Conditions
This is the standard Terms and Conditions agreement between the customer (“you” or “customer”) and Dragon Flair Ltd (“us”). This agreement governs any interaction you may have with us, dragonflair.com (“site”) including phone calls, purchases, delivery, inquiries and any Dragon Flair Ltd products and/or services.
By using this site or submitting an order, you indicate your agreement with the terms and conditions. DRAGON FLAIR, at its sole discretion, may at any time and without prior notice amend these terms and conditions.
In the case you do not agree with the terms and conditions, please do not use the site and do not submit any orders.
3. Information about us
Dragon Flair is a company with limited liability registered under the laws of Ireland with registered number 589353 and registered office at Acorn Business Centre, Blackrock, Cork, Ireland. Dragon Flair’s VAT number is IE 3436748UH. Dragon Flair can be contacted at the previous address or through our phone number and email address:
Tel: +353 (0)190 60574
The order consists of products and options chosen by the customer. No additional hardware or software is included. DRAGON FLAIR reserve the right at any time after receipt of your order to accept or decline your order for any reason. DRAGON FLAIR reserves the right to change the products and/or services at any time but we guarantee a same or better level of characteristics and performance.
5. Payment terms & price
Unless stated otherwise all prices include taxes, levies or duties. Displayed prices do not include shipping costs. Payment must be received in full by DRAGON FLAIR before DRAGON FLAIR’s acceptance of an order.
Due to the fast evolution of the computer industry, DRAGON FLAIR reserves the right to change the prices without prior notice. If, for any reason, a product is displayed at an incorrect price, DRAGON FLAIR reserves the right to cancel your order. If your credit card has already been charged, we will refund your card immediately. You may purchase the product again at the correct price.
a. Dragon Flair desktops come with a lifetime support and free labour. We will not charge you for any labour, phone or video support during the lifetime of your system.
b. We warrant all the parts in your system during the warranty period.
c. Monitors and other peripherals are covered by separate manufacturers’ warranty agreements.
d. The warranty period starts the day after the delivery.
e. Upgrade: We support you in upgrading your system as long as parts used for your upgrades are acquired through us. If you are not sure which parts you should upgrade in order to enhance the performances of your system give us a call and we’ll be happy to assist you.
Upgrading your system using parts acquired anywhere else might void your warranty.
If you need any help as to how to upgrade parts of your system you might have a look at our Youtube channel or contact us and we’ll be able to help you through a live video support. Still afraid to do it yourself? You can send us your system and we’ll upgrade your system free of labour charges.
f. Any other peripherals, laptops, chairs etc. other than custom made desktops are covered by the manufacturer's warranty.
g. You may be charged for the collection and re-shipping fees if the fault is found to be either inexistent or outside of the scope of the warranty.
DRAGON FLAIR offers a 30 days money back on all our systems if they are found faulty. You must send us a written notice within 30 days of receiving your goods. Products must be returned to us in their original packaging along with the included manuals, CDs and cables. Once the system has been returned to us and the fault diagnosed we will process your refund. You may be charged for the collection and re-shipping fees if the fault is found to be either inexistent or outside of the scope of the warranty. If you do not wish that we re-deliver the system to you, we may charge you 15% of restocking fees. Shipping costs are non-refundable. The 30 days money back applies only to custom made PCs built by us.
Cooling off period: You have the right to return the product to us for no reason within 14 days after the delivery. The product should be returned unopened, as delivered. Any software is excluded from the cooling off period.
Please contact us before sending back your system to us. An RMA number and shipping instructions will be communicated to you. We might refuse a delivery if you do not contact us before sending your system.
Returned products must be securely packaged. If you do not return a product in its original packaging we may not be held responsible for any damage caused during transportation. Unless you have selected a warranty upgrade when you acquired your system, we only cover collection and re-shipping fees during the first 30 days after delivery of your system.
Software and Operating systems are excluded from this warranty.
This warranty does not cover defects arising from improper use or maintenance. Failures resulting from external elements such as, but not only, accident, power surges, lightning or excess moisture are excluded from this warranty.
DRAGON FLAIR might not be held responsible for any loss of data. It is your responsibility to ensure that proper back-ups are done.
Delivery periods are displayed as a guideline and do not constitute a contract. DRAGON FLAIR might ship your order in different instalments in the eventuality that some parts would not be available. In the event that the shipping address were wrong we would charge the value that the shipper charges us to reroute your package. If the package was returned to us because no one could sign for it or the address was incorrect we will have to charge you again for the second shipment.
Irish law applies to the terms and conditions agreement.
DRAGON FLAIR is not liable for mismatched product images or mistakes in product description.
It is the customer responsibility to ensure he receives an order confirmation email. If you are unsure that your order went through please contact us. Do not order multiple times as you might be charged for each order.
Force Majeure: We are not liable for any consequences arising from Force Majeure events such as, but not only, strike, act of god, war, exchange fluctuations, supplier problems.
12. WEEE Ireland
“WEEE” refers to the Waste Electrical and Electronic equipment directive and is European Union legislation. Any company that distributes Electrical and Electronic equipment, irrespective of sale, has to comply with the WEEE regulations. Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination. This can have a very harmful effect on natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil are polluted. We take great pride in participating in a greener environment and we are pleased to say that we do our best to keep our environment clean and are WEEE compliant.
How does WEEE work?
If you’re getting a new PC from us, we’ll be glad to take back your old one for recycling. Take back is on a one-for-one basis only and the product must be of a similar type or have performed the same function as the new product purchased. For example, if you purchase a gaming system from us we will take back your old gaming system free of charge and ensure it is recycled in a safe and responsible manner. However, we will not take back your old television, fridge… All WEEE must be recycled and should not be placed in any of your household wheelie bins. Make sure you always recycle all your old electrical goods.
How do I know if my product is covered?
Look out for this symbol:
If the symbol shown here is found on any of your goods, it means that the product is covered by the WEEE Regulations
How do I return my old product?
You can return your old product/waste batteries by contacting us to arrange to collect your old product/waste batteries. Alternatively, you can bring your old product to your nearest civic amenity centre, of which there are approximately 64 located throughout the country, which will allow consumers to dispose of all old electronic equipment and waste batteries free of charge. You can find your local civic amenity centre here: http://www.weeeireland.ie/collections/civic-amenity-centres/
Dragon Flair Ltd - WEEE Registration Number 2172w